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Privacy Policy

Last Updated: March 1, 2026

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This Privacy Policy describes how SignalCare LLC (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards information when you visit our website (signal-care.com) or interact with our marketing communications (collectively, the “Services”).


IMPORTANT NOTICE REGARDING HEALTH DATA: This Website Privacy Policy applies ONLY to information collected from visitors to our marketing website (e.g., for lead generation, demo requests, or general inquiries). It does NOT apply to Protected Health Information (PHI) processed by the SignalCare Application. All PHI processing is strictly governed by the individual Business Associate Agreement (BAA) and our Master Terms of Service.
 
1. Information We Collect


We collect personal data that you provide to us, data we collect automatically, and data from third parties.
a. Direct Interactions (Information You Provide) We collect information you voluntarily provide when you express interest in SignalCare. This includes:

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  • Contact Data: Name, business email address, phone number, and mailing address.

  • Professional Data: Organization name, job title, and facility type.

  • Communication Data: Any information submitted through contact forms, demo requests, or email inquiries.

  • Financial Data: If you purchase a subscription, payment-related information (credit card or ACH details) is collected directly by our third-party payment processor, Stripe. We do not store or see your full financial credentials on our servers.

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b. Automated Technologies (Cookies and Tracking) As you interact with our website, we automatically collect technical data about your equipment and browsing actions via cookies, log files, and web beacons. This includes:

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  • Identifiers: IP address, browser type, and device identifiers.

  • Usage Data: Pages visited, time spent on the site, referring URLs, and links clicked.

  • Analytics Providers: We use tools like PostHog and Google Analytics to understand site traffic. These tools may collect non-identifying technical information to help us improve user experience.

 
2. How We Use Your Information


Following the "minimum necessary" principle, we use your data to:

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  • Respond to Inquiries: Fulfill requests for demos or product information.

  • Provide and Improve Services: Analyze website usage to enhance our digital offerings.

  • Communication: Send product updates, security alerts, or promotional materials (which you may opt out of at any time).

  • Security: Detect and prevent fraud or unauthorized access to our marketing site.

  • Compliance: Meet our legal and regulatory obligations.

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We do not sell your personal information.
 
3. Healthcare Privacy & The "No Training" Warranty


SignalCare is built for healthcare compliance. To protect the integrity of the sector:

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  • Website Limitation: We do not require or request PHI to browse our website.

  • AI Ethics: We do not use customer data or PHI processed in our application to train public AI models (such as those provided by Google or OpenAI).

  • Data Minimization: Our application utilizes an ephemeral processing model where healthcare documents are automatically purged within 24 hours to reduce data "at rest" risks.

 
4. Data Sharing and Disclosure


We may disclose personal data in the following limited circumstances:

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  • Service Providers: With trusted vendors (hosting, analytics, CRM) who are contractually bound to maintain confidentiality and security.

  • Business Transfers: In the event of a merger, sale, or acquisition, personal information may be transferred as a business asset.

  • Legal Requirements: To comply with a court order, law, or legal process, including responding to government or regulatory requests.

  • Safety and Rights: To protect the rights, property, or safety of SignalCare, our employees, or our customers.

 
5. Washington "My Health My Data" Act Disclosure


SignalCare LLC is a Washington-based entity. We do not collect, share, or sell "Consumer Health Data" (as defined by the WA My Health My Data Act) for marketing or advertising purposes via this website. All health-related data processing is performed within the SignalCare Application environment under HIPAA-compliant safeguards and Business Associate Agreements.
 
6. Data Security and Retention

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  • Security: We implement commercially reasonable administrative, physical, and technical measures (including AES-256 encryption and TLS 1.3 protocols) designed to protect your data.

  • Retention: We retain website visitor information only for as long as necessary to fulfill marketing purposes or comply with legal requirements. If you request deletion of your contact info, we will fulfill such requests subject to our legal record-keeping obligations.

 
7. Your Choices and Rights


Depending on your jurisdiction, you may have the right to:

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  • Access/Correct: Request a copy of the data we hold or ask for corrections.

  • Delete: Request that we erase your personal data.

  • Opt-Out: Unsubscribe from marketing emails via the "Unsubscribe" link in our messages.

  • Cookies: Manage your cookie preferences through our on-site cookie banner or your browser settings.

 
8. International and Children’s Privacy

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  • International: Our services are hosted in the United States. If you access the site from abroad, you consent to the transfer and processing of your data in the U.S.

  • Children: We do not knowingly collect information from individuals under the age of 18.

 
9. Contact Us


For questions regarding this Website Privacy Policy or our data practices, please contact:
SignalCare LLC Attention: Data Privacy Officer Email: support@signal-care.com Mailing Address: PO Box 820028, Vancouver, WA 98682

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